Straight answers to the questions hotel procurement teams, FF&E consultants and developers ask us most. If your question is not answered here, contact us directly and we will answer it properly.
Working With Us
Do you produce custom designs, or only catalogue items?
Every piece is custom-produced. We manufacture to your approved drawings and specifications, in your selected materials, fabrics and finishes, to your brand standard. We do not require you to adapt your design to an existing range.
Do you work to hotel brand standards?
Yes. We produce to the brand specification supplied by the client or their FF&E consultant. Nature & Beyond International is an approved FF&E vendor to leading hospitality groups including Marriott, IHG, Hyatt, Shangri-La, Movenpick and Emaar — subject to each brand’s periodic review.
Do you supply only, or do you also install?
Both, depending on the item. Cabanas, pergolas and similar anchored structures are supplied and installed by Nature & Beyond. Loose furniture — sun loungers, dining sets, restaurant seating — is supply-only. We are a furniture supplier, not a fit-out contractor: we do not undertake built-in millwork, wall panelling, doors, ceilings or carpentry.
Do you work with hotel pre-opening programmes?
Yes. Pre-opening FF&E packages are a core part of our work — guest rooms, lobbies, F&B outlets, pool and beach areas. Hotel openings run to fixed dates, and our production scheduling is built around the client’s programme.
Can you handle both indoor and outdoor furniture on the same project?
Yes. We regularly produce complete packages spanning indoor dining rooms and outdoor terraces from a single set of approved drawings, which is what keeps two very different material sets reading as one continuous space.
Do you sell to individuals or retail customers?
No. Nature & Beyond is a B2B project supplier working exclusively with hotel developers, resorts, FF&E consultants and procurement teams on commercial-scale orders. We do not sell single-unit or retail quantities.
Do you provide samples before production?
Yes. Once an order is confirmed and before mass production begins, we produce samples for approval. This ensures the client, the designer and our production team are aligned on design, materials, finish and quality standard before the full production run is committed — which is where most disputes on colour and finish would otherwise arise.
What quality control do you carry out?
Quality is checked at three stages: materials and specification are verified before production begins, work is inspected during production, and a final check is carried out before dispatch. Sample approval sets the reference standard against which production is checked.
Will we have a dedicated point of contact?
Yes. A named coordinator is assigned to your project and manages it from order confirmation through production scheduling to delivery, so you are not passed between departments mid-programme.
Can you supply upholstery to fire-rating standards?
Yes, on request. Upholstery can be produced to recognised fire-rating standards where your brand specification or local regulation requires it. Please confirm the required standard at enquiry stage so it is built into the specification from the outset.
Materials & Climate
What materials do you work with?
Solid timbers including Grade A teak, powder-coated aluminium, stainless steel, marble and sintered stone, UHPC, rattan and rope-weave. Upholstery and canopy fabrics include Sunbrella and other premium performance textiles, with QDF quick-dry foam specified for outdoor cushions and mattresses.
Is your furniture suitable for Gulf climate conditions?
Materials are specified for sustained UV exposure, high ambient temperature, humidity and, for coastal projects, salt air. Outdoor canopy fabrics can be supplied with salt-water protective coating, high colour-fastness and anti-mould treatment.
Why does outdoor hardwood develop surface cracks?
Fine surface cracking, known as checking, is a natural characteristic of dense outdoor hardwoods such as Ipe and teak. It is a hallmark of authentic solid timber responding to thermal movement, not a defect. Timber supplied by Nature & Beyond is kiln dried and treated before production.
Commercial Terms
What are your payment terms?
50% advance on confirmation of order, and 50% balance prior to delivery at site. Production commences only after the advance payment is received.
What is your lead time?
Lead time depends on scope, materials and quantity. As a recent reference point, a custom pool deck cabana package was produced, supplied and installed within six weeks. Lead times quoted are indicative and confirmed against your project programme at proposal stage.
Which currency do you quote in, and is VAT included?
Quotations are issued in AED. UAE VAT at 5% is shown separately in the commercial summary of every proposal.
What warranty do you provide?
Three years on structural defects and two years on finishes. The warranty excludes misuse, chemical damage and damage caused by third parties. Full warranty terms are set out in our standard terms and conditions, which are issued with every proposal.
What is the process if goods arrive damaged?
Claims must be submitted in writing within 7 days of delivery. Full terms are set out in our standard terms and conditions, issued with every proposal.
About Nature & Beyond
Which regions do you serve?
Dubai, Abu Dhabi and the wider UAE, plus Saudi Arabia, Oman, Qatar and the wider GCC. Our business development team is Dubai-based and available for on-site visits.
How long have you been operating?
Nature & Beyond International LLC was established in 2015 and operates from a showroom at M-15, Pyramid Center, Umm Hurair Road, Oud Metha, Dubai. TRN 100072724600003.
Have a question we haven’t answered?
Share your project scope and we will return a scope assessment, lead-time estimate and pricing framework — no commitment required.